The A-Model for Communication: A Guide for Line Managers
Mastering the art of effective communication within an organisation can be daunting, especially for line managers, who are the connective tissue between leadership and front-line employees. Research has highlighted the vital role that line managers play in organisational culture, particularly in reinforcing or modifying organisational practices (Cheney, Christensen, Zorn, & Ganesh, 2011). Hence, it’s not just the C-suite that crafts the culture and steers the ship; line managers translate abstract strategies into day-to-day actions.